FREQUENTLY ASKED
QUESTIONS

You can book your slot in our diary for your wedding stationery & signs as soon as you you know the date of your big day. Planning the perfect wedding involves careful timing and precision, and ordering your wedding invitations & on the day items is no exception. To ensure that your guests receive their invitations well in advance and that we have adequate time to design and produce your invitations & signs, use our guide to help with your planning.

Yes we do! Our sample packs are the best way to get a feel for the quality of our work.

We realise some couples have a small wedding, and we do our best to accommodate this. For Stationery we do have a minimum order of 25 units. This is to cover the labour and material costs involved with each project. For Signage there is no minimum order requirement. However any orders under £200 will be charged postage for delivery.

If there is a particular colour you're interested in, then let me know and I will do my absolute best to make it work for you! It may also be possible to change or add to the design, please ask and check first. There is no extra charge for this to be done. The wording is mostly used as a guide and are open to changes & making it personal for you! Depending on what it is you are after and how far this moves away from the original designs, there may need to be a small extra charge.

Envelopes are included with all invitation, save the date, rsvp cards, and thank you card orders.

Your invitations do not arrive assembled however our assembly service can be added to your order if desired.

Simply have a look through our designs on the website. Choose your colours, complete the form with the details of your wedding, and add any wording. If you have any design requirements you would like to ask about, please message before ordering, and I'll be happy to talk through if it is possible. Then simply head to checkout. Once completed, I will put together digital mock-ups for you to review. And then start making your items. Delivery times do vary, especially during peak season months, so please allow enough time before ordering. You can also pre book your slot in our diary for your on the day stationery and signage to secure your date in our diary, and finalise your order closer to your wedding date.

All payments can be made via the website.

Save the Dates & Invitations - On average our orders take 3 weeks (plus shipping) for us to design and print. This is a general guide only and the time frame varies depending on how quickly we receive the wording for your order, how many changes you require, & the print methods you select and the complexity of your order. Day-Of Items (including Menus, Seating Charts and Welcome Signs) - Please allow 2 weeks (plus shipping) for us to design and print your on the day items from the date we receive your information such as menu, guest list, and seating allocation. Please contact us if you have any concerns regarding lead times.

Some couples wish to organise their wedding in a shorter space of time and if you do require your stationery or signs quicker, please contact me to see if I have the availability to do this. When you contact us and let us know when you require your stationery or signage by and we'll confirm if its possible.

We strongly recommend ordering at least 10% extra of your invitations at the time of making your order. This takes into account any last minute additions to your guest list. Adding to your order once its been approved for printing, will be chargeable, and may delay your order. I'm happy to help if you have any questions about your order.

Yes! Once we have all the details for your booking, I will get to work on your designs right away! I will then send you a link to view your proofs, ready for you to approve.

Once we have received all the details for your order, please allow a minimum of 3 business days to receive your first digital proof. Here you can check over and make any changes if necessary. Once everything has been signed off by you, I will get ready to print your stationery & signage and make them for you.

These are estimated shipping times only and do not include design and production time. All orders will be posted using a 48hr tracked service such as Royal Mail Special Delivery or a comparable courier service. You will receive a tracking code via email once the package has been sent. FREE Special delivery for all stationery & signage orders over £200 this includes tracking and requires signature on delivery. Delivery will be to the address given on the booking form, unless you inform me of an alternative address.

As our work is custom made to order, all orders are non-refundable and not eligible for exchange, return or cancellation under any circumstances, however I will always do my best to resolve any issues you might have. Please refer to our terms and conditions.

Please reach out to us via email: hello@florencefrasier.co.uk and we'll be happy to help.