TERMS & CONDITIONS

TERMS AND CONDITIONS
Stationery & Signage Terms & Conditions

DEFINITIONS

We, I, and Our refers to Florence Frasier Stationery& Signage. You, Your and the Customer refers to the person whose name appears first on the order form or the name/names on any payment sent with an order or the name on the credit card used.

​Please find below the terms and conditions for Florence Frasier. Please be aware that by proceeding with your order and paying the necessary deposit you accept these terms and conditions.

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DESIGN INCLUSIONS & PROOFING

• Once we have received your payment and signed Terms and Conditions, we will be in touch with a form for you to complete so we can gather your wording, envelope and ink colours for your order.

• Please carefully consider your wording and thoroughly proof read before submitting your form to us, as this is the wording we will use for your design.

• Included in your order are three rounds of digital proofs. We will design your first proof with your wording exactly as specified in your order.

• You then have two further proofs shall you require revisions to your design. We can happily make changes to your ink colour and copy.

• Fonts, layout and design elements cannot be changed unless discussed prior to placing your order.

• Additional revisions to your design, or layout adjustments will be invoiced and charged at £30 per proof. This must be paid before further proofs are provided to you.

Written confirmation signing off on the final proof will be taken as confirmation that you are accepting responsibility for all information exactly as it is shown on your proof. Please be aware that any changes made to your design or your quantities following sign-off will incur an additional charge and will also impact your agreed completion date.

Any personal information such as email address and delivery address will be stored according to the Privacy Policy.

ORDERS

• Please ensure the email address you provide to us is correct. This is the address we will send your artwork proofs to.

• Please ensure you have ordered the correct quantity and allocated for extras. We suggest ordering around 10% spares, for any last minute additions to your guest list and keepsakes. We can not add to your order once committed to print. Any additions or reprints will be chargeable.

• We are unable to commence production of your order until we have received your signed proof of the artwork for your order.

TURNAROUND TIMES

• Please read over our time lines and ensure you allow adequate time for us to design and print your order.

• You will receive your first proof within 3 business days of us receiving your completed form.

• Please factor in extra time for second round revisions. Please keep in mind that design revisions and/or delays in feedback will effect the turnaround time of your order.

• Once you have approved your design, the turnaround time for digital printing is 10 business days PLUS SHIPPING

• Once you have approved your design, the turnaround time for foil printing is 10 business days PLUS SHIPPING

• Once you have approved your design, the turnaround time for handwritten signage is 20- 30 days PLUS SHIPPING

• We always do our best to deliver within these timeframes, but please note that custom or complex orders may take longer.

AVAILABILITY

• We cannot guarantee that all paper and envelope options displayed on our website will be available at the time of your order, particularly during peak wedding season. In the event that your paper and/or envelope selection is unavailable we will suggest a suitable alternative.

GUEST ADDRESSING

• If you have ordered guest addressing, we require an Excel spreadsheet of your guests names and addresses formatted as per the example.

• Please thoroughly proof read all names and addresses prior to submitting your spreadsheet. If you require more than 5 address or name changes to your design proof, we will require you to resubmit your spreadsheet, and a £30 reformatting fee will be charged.

• To avoid being charged the reformatting fee, do not send through address spreadsheets that are not final, and have not been thoroughly proof read.

Where provided, please use Excel templates sent by Florence Frasier to enter guest details such as names and addresses to ensure that format is correct.

Florence Frasier will not accept responsibility for spelling mistakes or incorrect information that you provide. Any subsequent additions or amendments required will be charged on your final invoice.

CANCELLATIONS & DELAYS

• As our work is custom made to order, all orders are non-refundable and not eligible for exchange, return or cancellation under any circumstances.

• If production has commenced, and for any reason you should need to cancel an order, Florence Frasier will be unable to refund any fees already paid once the work on your order has begun. In the unlikely event that Florence Frasier should need to cancel your order, you will receive a full refund.

RETURNS

• As our products are made to order, we do not offer returns once your items have been printed.

• If your order differs from the proof you have approved, we will reprint your order or provide a credit to the value of the item with the error.

• We will not be held responsible for any errors with the printed artwork that was approved by you, the client. If a reprint of the artwork is required due to client error, the cost of the reprint must be covered by the client.

DAMAGED OR LOST ITEMS

• If an item is damaged during shipping Florence Frasier will not be held responsible.

• We take great care in inspecting, checking and carefully packing your order to ensure it will not be damaged in transit.

• Unless the Client has inspected the goods and contacted us in writing within 5 business days of delivery, the goods are deemed to have been delivered and accepted in good order and condition.

• We will not be held responsible for invitation envelopes returned or lost by the Post Office after you, the Client, have mailed them to your guests.

COPYRIGHT

• Florence Frasier owns all artwork and copyright relating to your order.

• The client may not redistribute or reproduce part or all of any artwork supplied to the client in any form.

• The finished artwork files are not included in your order and are not available for purchase.

• Florence Frasier reserves the right to use copies or photographs of the stationery produced for you for the purpose of marketing. This includes photographing your stationery to appear on the Florence Frasier website and social media. Any addresses shown will be fictional, or photographed in a way that the information is obscured in any images used for marketing purposes.

• Any improper use of the stationery and / or designs will be pursued. We do not copy or reproduce work created by other designers.

QUALITY

Please be aware that sample proofs may differ slightly from your finished product due to screen variations and may vary from your printed stationery depending on your computer monitor settings. These variations are not classed as a fault and Florence Frasier cannot guarantee an exact match with digital proofs supplied.

PAYMENT

Florence Frasier requires payment of a £65 deposit to book into our schedule before any work can commence. The balance of the fee will be payable before shipping.

All payment must be received within 7 days of invoicing unless otherwise agreed. Following receipt of the deposit, work will commence and will be completed to a timescale as agreed upon booking. Should there be any changes or additions to be made following payment of deposit, the balance will be added to the outstanding invoice. Please be aware that any amendments to the initial booking may alter the completion date of the project.

ERRORS

• Please check your proofs carefully as responsibility for accuracy rests with you, the client.

• Florence Frasier will not be held responsible for any spelling or grammatical errors after the proof has been approved by you, the client.

• If you find an error on your prints please notify us immediately. Client errors can be reprinted at an additional fee. Payment for the redesign, reprint and delivery of the item must be paid in full before artwork will begin.

• Reprints due to client error will be placed in our printing queue and will not be prioritised over existing jobs.

• If the print you receive differs from what was approved by you, Florence Frasier will cover the cost of reprinting and delivering the item with the error to you as a priority.

DELIVERY OF YOUR ORDER

All orders will be posted using a tracked and insured service such as Royal Mail Special Delivery or a comparable courier service. You will receive a tracking code via email once the package has been sent. Postage is confirmed at the point of dispatch however is typically in the region of £20.

Please ensure that there will be someone at your specified address to sign for your delivery. Florence Frasier will not accept responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.

Envelope embellishments such as wax seals can very occasionally be damaged or removed as they travel through the postal system. We cannot be held responsible for damage once the items have left the studio.

Florence Frasier will not offer refunds for items that do not make it to the destination by a specific date due to delays in shipments.

All invoices are in GBP (Pounds Sterling). Full payment is due prior to dispatch of goods.

ONLINE STORE TERMS & CONDITIONS

By using florencefrasier.co.uk you agree to be bound by these terms and conditions. By placing an order through this website, you confirm that you have read, understood and agree to these Terms in their entirety. If you do not agree to these Terms in their entirety, you must not place an order through this website.

Florence Frasier reserves the right to update these terms and conditions at any point and without notice.